Our website is currently being refreshed and will be offline: Thursday, October 30, 2025 to Monday, November 3, 2025.
We’re working in the background to build a new digital experience that will better assist patients, researchers, referring physicians and the community we serve. During this time you can still access crisis lines, make a donation, or apply for an internal job position. If you need to contact The Royal directly, please call (613) 722-6521.
Referrals
If you are a physician looking for information for your patient, or wish to make a referral, please check back on Monday, November 3, 2025 or contact the Central Intake office at (613) 722-6521 ext. 6211.
Medical Emergencies
If your mental health and/or substance use needs are a medical emergency, or if there is a concern you might hurt yourself or someone else, call 9-1-1 or go to your nearest hospital emergency department.
Crisis Lines
9-8-8 Suicide Crisis Helpline
This 24/7 helpline is available across Canada and delivers support in English and French. It provides urgent, live support by phone and text. 9-8-8 is for anyone thinking about suicide or worried about someone they know. Trained responders answer calls and texts and listen without judgement while providing support.
Call or text 9-8-8 toll-free anytime
Mental Health Crisis Line
This 24/7 service is for individuals 16+ experiencing severe stress, mental health symptoms, suicidal thoughts, or related concerns. It is available to residents of Ottawa, Prescott and Russell, Renfrew, Stormont, Dundas and Glengarry, and Akwesasne, and is staffed by trained crisis line responders.
Phone: (613) 722-6914 | Toll-free: +1 (866) 996-0991
Distress Centre of Ottawa and Region Mental Health Crisis Line
The Distress Centre has 210 volunteers who answer over 60,000 calls each year. Phone and text support are available 24/7, offering confidential, non-judgmental assistance to anyone.
Crisis line: (613) 722-6914 | Distress line: (613) 238-3311
Text: +1 (343) 306-5550 (10 a.m.–11 p.m.)
Online chat: dcottawa.on.ca (10 a.m. –11 p.m.)
Mental Health Service Renfrew County Crisis Management
This bilingual telephone support service is for individuals 16+ experiencing a mental health or substance use crisis. It includes referral to the OPP Mobile Crisis Team (10 a.m.–8 p.m. daily), rapid assessment and stabilization, prevention or facilitation of hospital admission, follow-up and community support, and access to wellness resources.
pemreghos.org/mhsrc-crisis-management
Phone: (613) 732-3675 ext. 8116 | Toll-free: +1 (866) 996-0991
Youth Services Bureau (YSB)
This 24/7 crisis line and chat service supports children and youth 18 and under. Parents, caregivers, friends, and service providers may also call if concerned about a young person. YSB offers supportive listening, immediate crisis counselling, information on resources, and referrals to child and youth services.
Phone: (613) 260-2360 | Toll-free: +1 (877) 377-7775
Online chat: chat.ysb.ca
Ottawa Campus
Brockville Campus
1804 Highway 2 E, P.O. Box 1050,
Brockville ON K6V 5W7
+1 (613) 345-1461